TY - GEN
T1 - E-government inter-organizational integration
T2 - 3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - and its Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020
AU - Putri, Mieke Eka
AU - Sensuse, Dana Indra
AU - Mishbah, Muhammad
AU - Prima, Pudy
N1 - Funding Information:
This work was supported by PIT9 Grants, Universitas Indonesia (NKB-0007/UN2.R3.1/HKP.05.00/2019).
Publisher Copyright:
© 2020 Association for Computing Machinery.
PY - 2020/1/12
Y1 - 2020/1/12
N2 - The rapid development of ICT in Indonesia encourages governments to implement e-government for supporting their services so they can improve their service delivery, strengthen accountability, and increase transparency. Unfortunately, there is a major drawback regarding the implementation of e-government. One of the drawbacks is that most organizations develop silos online services. This condition reflects a lack of e-government inter-organizational integrations. E-government integration among organizations or agencies is necessary to promote a more efficient process, accurate information, and seamless services, which are the objectives of the e-government itself. E-government integration is a complicated process as stakeholders need to consider and plan several factors to make it successful. This study identified the types of e-government inter-organizational integrations through a systematic literature review using the Kitchenham method. The study reveals the success factors which need to be concerned to implement e-government successfully. This study can be used as a reference by stakeholders to initiate an implementation of e-government inter-organizational integration.
AB - The rapid development of ICT in Indonesia encourages governments to implement e-government for supporting their services so they can improve their service delivery, strengthen accountability, and increase transparency. Unfortunately, there is a major drawback regarding the implementation of e-government. One of the drawbacks is that most organizations develop silos online services. This condition reflects a lack of e-government inter-organizational integrations. E-government integration among organizations or agencies is necessary to promote a more efficient process, accurate information, and seamless services, which are the objectives of the e-government itself. E-government integration is a complicated process as stakeholders need to consider and plan several factors to make it successful. This study identified the types of e-government inter-organizational integrations through a systematic literature review using the Kitchenham method. The study reveals the success factors which need to be concerned to implement e-government successfully. This study can be used as a reference by stakeholders to initiate an implementation of e-government inter-organizational integration.
KW - E-government
KW - Integration
KW - Inter-organizational
KW - Kitchenham
KW - Success factors
KW - Systematic literature review
UR - http://www.scopus.com/inward/record.url?scp=85082006901&partnerID=8YFLogxK
U2 - 10.1145/3378936.3378955
DO - 10.1145/3378936.3378955
M3 - Conference contribution
AN - SCOPUS:85082006901
T3 - ACM International Conference Proceeding Series
SP - 216
EP - 221
BT - Proceedings of the 2020 3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020
PB - Association for Computing Machinery
Y2 - 12 January 2020 through 15 January 2020
ER -