E-government inter-organizational integration: Types and success factors

Mieke Eka Putri, Dana Indra Sensuse, Muhammad Mishbah, Pudy Prima

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The rapid development of ICT in Indonesia encourages governments to implement e-government for supporting their services so they can improve their service delivery, strengthen accountability, and increase transparency. Unfortunately, there is a major drawback regarding the implementation of e-government. One of the drawbacks is that most organizations develop silos online services. This condition reflects a lack of e-government inter-organizational integrations. E-government integration among organizations or agencies is necessary to promote a more efficient process, accurate information, and seamless services, which are the objectives of the e-government itself. E-government integration is a complicated process as stakeholders need to consider and plan several factors to make it successful. This study identified the types of e-government inter-organizational integrations through a systematic literature review using the Kitchenham method. The study reveals the success factors which need to be concerned to implement e-government successfully. This study can be used as a reference by stakeholders to initiate an implementation of e-government inter-organizational integration.

Original languageEnglish
Title of host publicationProceedings of the 2020 3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020
PublisherAssociation for Computing Machinery
Pages216-221
Number of pages6
ISBN (Electronic)9781450376907
DOIs
Publication statusPublished - 12 Jan 2020
Event3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - and its Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020 - Sydney, Australia
Duration: 12 Jan 202015 Jan 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - and its Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020
CountryAustralia
CitySydney
Period12/01/2015/01/20

Keywords

  • E-government
  • Integration
  • Inter-organizational
  • Kitchenham
  • Success factors
  • Systematic literature review

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  • Cite this

    Putri, M. E., Sensuse, D. I., Mishbah, M., & Prima, P. (2020). E-government inter-organizational integration: Types and success factors. In Proceedings of the 2020 3rd International Conference on Software Engineering and Information Management, ICSIM 2020 - Workshop 2020 the 3rd International Conference on Big Data and Smart Computing, ICBDSC 2020 (pp. 216-221). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3378936.3378955