TY - GEN
T1 - Drivers and barriers to IT service management adoption in indonesian start-up based on the diffusion of innovation theory
AU - Juliana Sipahutar, Rini
AU - Nizar Hidayanto, Achmad
AU - Solikin, null
AU - Rahardja, Untung
AU - Phusavat, Kongkiti
N1 - Funding Information:
ACKNOWLEDGMENT This research is supported by the Ministry of Research, Technology, and Higher Education of the Republic of Indonesia, using Publikasi Terindeks Internasional (PUTI) Kolaborasi Internasional (2Q2) Tahun Anggaran 2020 Nomor: NKB-755/UN2.RST/HKP.05.00/2020.
Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2020/11/3
Y1 - 2020/11/3
N2 - Along with the emergence and trend of startup worldwide, Indonesia, as a developing country, has been supporting startup as a platform for the digital economy. Indonesia has been stated as one of the countries with the most extensive digital industry power. Indonesia has a strong determination in startup development by declaring the vision 'Indonesia The Digital Energy of Asia.' As a company, a startup relies on information technology (IT) to provide services to customers. Therefore, it is pivotal for the startup to implement IT service management (ITSM) to align IT and business goals. ITSM is not fully implemented yet in a startup because initially, ITSM is designed for large companies only. In other words, it indicates several factors that influence adoption. Therefore, this study aims to fill the gap in this phenomenon by identifying the drivers and barriers to the adoption of ITSM using the Diffusion of Innovation Theory. To sum up, the result of this study reveals that most of the reported drivers for adopting ITSM in Indonesian startups fall under the theme of the effort of change agent and nature of the system, while barriers fall under attributes of innovation and also nature of the system.
AB - Along with the emergence and trend of startup worldwide, Indonesia, as a developing country, has been supporting startup as a platform for the digital economy. Indonesia has been stated as one of the countries with the most extensive digital industry power. Indonesia has a strong determination in startup development by declaring the vision 'Indonesia The Digital Energy of Asia.' As a company, a startup relies on information technology (IT) to provide services to customers. Therefore, it is pivotal for the startup to implement IT service management (ITSM) to align IT and business goals. ITSM is not fully implemented yet in a startup because initially, ITSM is designed for large companies only. In other words, it indicates several factors that influence adoption. Therefore, this study aims to fill the gap in this phenomenon by identifying the drivers and barriers to the adoption of ITSM using the Diffusion of Innovation Theory. To sum up, the result of this study reveals that most of the reported drivers for adopting ITSM in Indonesian startups fall under the theme of the effort of change agent and nature of the system, while barriers fall under attributes of innovation and also nature of the system.
KW - Adoption
KW - Barrier
KW - Driver
KW - Information technology service management
KW - Startup
UR - http://www.scopus.com/inward/record.url?scp=85099301026&partnerID=8YFLogxK
U2 - 10.1109/ICIC50835.2020.9288556
DO - 10.1109/ICIC50835.2020.9288556
M3 - Conference contribution
AN - SCOPUS:85099301026
T3 - 2020 5th International Conference on Informatics and Computing, ICIC 2020
BT - 2020 5th International Conference on Informatics and Computing, ICIC 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 5th International Conference on Informatics and Computing, ICIC 2020
Y2 - 3 November 2020 through 4 November 2020
ER -