Digital Transformation of Indonesia Banking Institution: Case Study of PT. BRI Syariah

Punto Widharto, Adam Imansyah Pandesenda, Arif Nur Yahya, Eki Aidio Sukma, Muhammad Rifki Shihab, Benny Ranti

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Competition in the financial services industry has now entered the digital era, where banks are competing to carry out digital transformation. The survey results from PwC in 2018 stated that of the banks surveyed, including regional development banks, joint venture banks, and local banks, as many as 66% had indicated the digital strategy as part of the company's strategy. Digitalization can result in savings in human resources and all costs associated with them, which increases competition. This research discusses the digital transformation carried out by one of the banks in Indonesia, what is the role and impact of IT on digitalization carried out and the extent to which digitalization has been carried out in the bank. The results of the research show that IT has a big role in the digital transformation that exists in organizations, but that does not yet make an organization a digital bank.

Original languageEnglish
Title of host publication2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages44-50
Number of pages7
ISBN (Electronic)9781728181967
DOIs
Publication statusPublished - 19 Oct 2020
Event6th International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Bandung - Padang, Indonesia
Duration: 19 Oct 202023 Oct 2020

Publication series

Name2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings

Conference

Conference6th International Conference on Information Technology Systems and Innovation, ICITSI 2020
CountryIndonesia
CityBandung - Padang
Period19/10/2023/10/20

Keywords

  • Banking
  • Business Model
  • Digital transformation

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