Development of prototype claims management system to minimize dispute in infrastructure projects with design build contract

Kemala Hayati, Yusuf Latief, Ahmad Jaka Santos

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)


The success of a construction project depends on the cooperation among the contractor, consultant, and project owner. Different perception among these parties that leads to conflict will turn into dispute when it is not managed properly. Disputes in the construction surely have a major impact on the project implementation such as costs and time, while the problems and disputes may arise from conflicting opinions among stakeholders on various aspects, both on the design and construction. It is undoubtedly that without an efficient system in managing conflicts and claims, disputes among parties will continue. Thus, it is necessary to have an integrated claims management system consists several phases in the project implementation, i.e. the phase in which the project has not been implemented, when the claim and dispute has occurred, starting with risk allocation and its prevention, contract management strategies, administrative processes and claim documentation, and dispute resolution. The system is intended as a communication platform among owners, planners, and contractors, to develop an automated and flexible mechanism based on the web that will be used by practitioners, in this case the contractor and owner, as guidance in implementing the project especially on infrastructure projects with design build contract. The implementation of this claims management system will assist in reducing the occurrence of disputes and thus improving the construction projects performance.

Original languageEnglish
Article numberIJCIET_09_07_144
Pages (from-to)1370-1377
Number of pages8
JournalInternational Journal of Civil Engineering and Technology
Issue number7
Publication statusPublished - Jul 2018


  • Claim
  • Contract management
  • Dispute
  • Resolution
  • Risk
  • Web-based system


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