Development of performance measurement model using balance scorecard method and analytic network process in construction consultant services industry

Romadhani Ardi, Zulkarnain Zulkarnain, Budi Sudarwanto, Laksmi Ambarwati

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

One of many ways to improve construction industry is by improving the consultant services in this industry. To improve the performance, the current performance need to be measured, so that we can understand better on which aspects of the performance need to be improved. Thus it is necessary to measure their performances, both on financial or non-financial aspects. Balance Scorecard (BSC) and Analytic Network Process (ANP) are applied to conduct the measurements. BSC is a method to measure performance, financially, and nonfinancially at organizational level, whether ANP is used to measure the interrelationships between performance indicators. This study proposes a performance measurement model for construction consultant services industry, which includes 21 performance indicators scattered across 4 BSC perspectives. The results indicate that improving work system, maintaining market competitiveness and employee productivity occupy the top priority in performance measurement that has a major influence on the performance of a construction consulting services organization.

Original languageEnglish
Title of host publication2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019
PublisherAssociation for Computing Machinery
Pages148-152
Number of pages5
ISBN (Electronic)9781450376532
DOIs
Publication statusPublished - 27 Sep 2019
Event5th International Conference on Industrial and Business Engineering, ICIBE 2019 - Hong Kong, Hong Kong
Duration: 27 Sep 201929 Sep 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference5th International Conference on Industrial and Business Engineering, ICIBE 2019
CountryHong Kong
CityHong Kong
Period27/09/1929/09/19

Keywords

  • ANP
  • BSC
  • Construction consultant services
  • Performance measurement model

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  • Cite this

    Ardi, R., Zulkarnain, Z., Sudarwanto, B., & Ambarwati, L. (2019). Development of performance measurement model using balance scorecard method and analytic network process in construction consultant services industry. In 2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019 (pp. 148-152). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3364335.3364342