Development of nurse compliance theory through the medication therapy management (MTM) model on adverse drug event and patient satisfaction

Objective: This study aims to describe, explore, predict, and control phenomena which in turn describe the instructional process of developing nurse compliance theory through the Medication Therapy Management (MTM) Model of Adverse Drug Events and patient satisfaction based on the phenomenon of hospital service delivery. Methods: The theory construction procedure includes formulating a central concept, determining the source of theory, describing the empirical use, determining the meaning of theory, identifying concepts, checking concept definitions, identifying statements, establishing relationships between concepts, analyzing the adequacy of logic, determining usefulness, and explaining the level of generalizability and parsimony. Results: The MTM Model is able to improve nurse compliance behavior by creating a culture and role model of compliance, obedient environment, safety, & patient safety in terms of increasing drug safety, decreasing Adverse Drug Event, and increasing patient satisfaction. Conclusion: The underlying assumptions of the MTM model are humans, environment, health, and nursing.