Development of data center management evaluation guideline: Case study of BPS-statistics Indonesia

Data Center (DC) has important role due to its main function to support various IT services. To ensure that the DC operates properly, it is important to have a proper management of DC and therefore need to be evaluated. Since, there was no specific guideline in evaluating DC management, the goal of this research is to develop guideline for DC management evaluation by deriving from from the existing DC standards. This research is a qualitative research using two approaches: case study and action research. It begins with selecting management aspects from DC standards (ANSI/TIA-942 and ANSI/BICSI-002) which then classified by DC components. BPS-Statistics Indonesia is selected as the case study for this research. Current condition of the DC at BPS-Statistics Indonesia is observed and evaluated based on the developed guidelines which then followed by a set of recommendations. The result of this research is the evaluation guideline that can be used as a basis for evaluating DC management.