Developing the maturity model for gig economy business processes

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Actualizes the progressiveness of digital business, gig economy brings easiness for people to search and do project using platforms. This opportunity may affect many treats, such as inefficient business processes and lack of professionalism. Many operators of gig platform govern their business processes intuitively without clear method or roadmap so that their growth is not predictable. This study proposes maturity model for gig economy business process to standardize growth of gig economy by considering the differentiating factors. It encompasses five levels: Initial, Defined, Standardized, Measured, and Optimized. They are appraised using eight staged Business Process Areas, related Specific Goals, and detail Specific Practices. This model relies on the evidence as Work Product to decide the compliance on each level. This maturity model is developed through five phases with hierarchy from CMMI-Service. It produces guidance to evaluate current reflection and formulate necessary improvement towards mature and qualified business processes in gig economy. Therefore, gig economy can generate more benefits and contributions for society.

Original languageEnglish
Title of host publicationISCAIE 2019 - 2019 IEEE Symposium on Computer Applications and Industrial Electronics
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages324-329
Number of pages6
ISBN (Electronic)9781538685464
DOIs
Publication statusPublished - 1 Apr 2019
Event9th IEEE Symposium on Computer Applications and Industrial Electronics, ISCAIE 2019 - Kota Kinabalu, Malaysia
Duration: 27 Apr 201928 Apr 2019

Publication series

NameISCAIE 2019 - 2019 IEEE Symposium on Computer Applications and Industrial Electronics

Conference

Conference9th IEEE Symposium on Computer Applications and Industrial Electronics, ISCAIE 2019
Country/TerritoryMalaysia
CityKota Kinabalu
Period27/04/1928/04/19

Keywords

  • Gig economy
  • Gig worker
  • Influencing factors
  • Maturity level
  • Maturity model

Fingerprint

Dive into the research topics of 'Developing the maturity model for gig economy business processes'. Together they form a unique fingerprint.

Cite this