Developing Supply Chain Resilience Strategy for Logistics Service Provider Industry in Indonesia

Globalization in an increasingly advanced era without any restrictions on movement has encouraged the movement of goods. The development of the movement of goods encourages growth in demand for logistics services activities. Among the growing business fields in Indonesia, the logistics services industry has the highest growth opportunity among other business fields. At the same time, developments in business processes have the potential to be in a state of uncertainty and increase the risk of disruption. Hence, logistics service industry companies need a resilient supply chain strategy to help companies survive all possible risks that can harm the company. This study aims to develop a relevant supply chain resilience strategy for the logistics services industry in Indonesia. The data is taken from the literature review to obtain an initial shortlist of existing supply chain resilience strategies. Then strategies were assessed and validated by six logistic experts from industry, industry associations, and academic. Next, the scores were analyzed using the item-content validity index (I-CVI) and the modified kappa (K) statistic. From this study, 16 strategies have been validated and furthermore could be used by the logistics service industry to achieve their supply chain resilience system.