Developing information quality model and measuring information quality for further improvement: A case of ERP system of a state owned company

Nur Fitriah Ayuning Budi, Achmad Nizar Hidayanto, Puspa I. Sandhyaduhita, Theresia Wati

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Information quality (IQ) has received considerable attention in various sectors due to its critical impact on the accuracy of decision-making process. Many organizations are aware of having problems with their information quality, but often facing difficulty to measure IQ capability. This study aims to develop a model that will be used to measure information quality by adopting PSP/IQ Model. Data was collected through focus group discussion and internal survey. IQ model development was carried out by using Analytical Hierarchy Process methodology. The final model concludes the priority of IQ aspects is in the same level priority with the same weighted score of 0,25. Furthermore, three dimensions that have the highest priority are consecutively security (0.188), free-of-error (0.137), and reputation (0.112). The result of information quality measurement shows that relevancy (3,29) has the highest satisfaction score among others. Finally, gap analysis was discussed to propose further improvement priority of the IQ dimension.

Original languageEnglish
Title of host publicationProceedings - 2018 4th International Conference on Computing, Engineering, and Design, ICCED 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages46-51
Number of pages6
ISBN (Electronic)9781538693780
DOIs
Publication statusPublished - 12 Apr 2019
Event4th International Conference on Computing, Engineering, and Design, ICCED 2018 - Bangkok, Thailand
Duration: 6 Sep 20188 Sep 2018

Publication series

NameProceedings - 2018 4th International Conference on Computing, Engineering, and Design, ICCED 2018

Conference

Conference4th International Conference on Computing, Engineering, and Design, ICCED 2018
CountryThailand
CityBangkok
Period6/09/188/09/18

Keywords

  • Analytical hierarchy process
  • Gap analysis
  • information quality
  • PSP/IQ model

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