Developing E-government maturity framework based on COBIT 5 and implementing in city level: Case study Depok city and South Tangerang city

Fikri Akbarsyah Anza, Dana Indra Sensuse, Arief Ramadhan

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

The use of E-Government in achieving good governance has been done by government to serve citizen nowadays. However, not all local government were able to implement it. PeGI that has been used as a benchmark to check government’s readiness rate in implementing E-Government can’t describe all process that need to be assessed in developing local E-Government. Moreover, the emergence of social problems, such as organizational culture and human resource management which inhibits maturation of local E-Government. Therefore, it needs one general maturity framework which capable to guide local government to develop their own EGovernment and able to address social problems that arise. This study is the incorporation of previous research results using meta-synthesis method combine with best practice, primary in COBIT 5 that has been adjusted to address a factor of social problems. The design framework begins with identifying the business principle of local government, stakeholders, concerns, requirements, and obstacles; thus, produced a model of maturity framework that has six types stages, eight types dimensions, four types main categories and 69 types sub-category of assessment processes. In the end, after the framework was tested and evaluated, we can conclude this framework already comply with PeGI’s result. From local government who had the best PeGI’s result, they had main problem in social issues and in documenting process. For local government with very low PeGI’s result, they had common constraints related to IT (low understanding of IT governance and IT management, lack of infrastructure, human resources, and understanding how to use IT Master Plan).

Original languageEnglish
Title of host publicationProceedings - 2017 4th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2017
EditorsHatib Rahmawan, Mochammad Facta, Munawar A. Riyadi, Deris Stiawan
PublisherInstitute of Advanced Engineering and Science
ISBN (Electronic)9781538605486
DOIs
Publication statusPublished - 22 Dec 2017
Event4th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2017 - Yogyakarta, Indonesia
Duration: 19 Sep 201721 Sep 2017

Publication series

NameInternational Conference on Electrical Engineering, Computer Science and Informatics (EECSI)
Volume2017-December
ISSN (Print)2407-439X

Conference

Conference4th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2017
Country/TerritoryIndonesia
CityYogyakarta
Period19/09/1721/09/17

Keywords

  • COBIT 5
  • City
  • E-Government
  • Indonesia
  • Maturity framework
  • Meta-synthesis

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