Determining the Importance Factors of Financial Technology Adoption in Hospital Using Fuzzy Analytical Network Process (FANP)

Electronic money transactions in Indonesia have grown rapidly with an average 66% from 2012 to 2018. Unfortunately, according to Jakpat Survey in 2018 said that until 2018, there's still no adoption of financial technology in health services. This paper aimed to determine the important factors of financial technology adoption by hospital clustering with Fuzzy Analytical Network Process (FANP) method. This paper used the questionnaire from 35 hospital experts as the respondents from all around Indonesia. Scope data in this paper came from outpatient unit administration payment in Hospital. Fuzzy Analytical Network Process (ANP) were used to find the most significant factor from Technology, Organization, Environment, Human (TOEH) framework. This paper found that the most important factor and sub-factor for the hospitals in cluster 1 were technology and compatibility. Meanwhile, for the hospitals in the cluster 2, the most important factor was environment and the most important sub-factor was government pressure.