Electronic money transactions in Indonesia have grown rapidly with an average 66% from 2012 to 2018. Unfortunately, according to Jakpat Survey in 2018 said that until 2018, there's still no adoption of financial technology in health services. This paper aimed to determine the important factors of financial technology adoption by hospital clustering with Fuzzy Analytical Network Process (FANP) method. This paper used the questionnaire from 35 hospital experts as the respondents from all around Indonesia. Scope data in this paper came from outpatient unit administration payment in Hospital. Fuzzy Analytical Network Process (ANP) were used to find the most significant factor from Technology, Organization, Environment, Human (TOEH) framework. This paper found that the most important factor and sub-factor for the hospitals in cluster 1 were technology and compatibility. Meanwhile, for the hospitals in the cluster 2, the most important factor was environment and the most important sub-factor was government pressure.
|Journal||IOP Conference Series: Materials Science and Engineering|
|Publication status||Published - 9 Sep 2019|
|Event||Joint Conference of the 6th Annual Conference of Industrial and System Engineering 2019, ACISE 2019 and 1st International Conference on Risk Management as an Interdisciplinary Approach 2019, ICRMIA 2019 - Semarang, Central Java, Indonesia|
Duration: 23 Apr 2019 → 24 Apr 2019