Determinant Factors of Hospital Information System (HIS) Success at XYZ Hospital Using Delone McLean IS Success Model

Nervy Meilin Siagian, Abdullah Jamil, Sofian Lusa, Pudy Prima, Dana Indra Sensuse

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

As a government institution, XYZ hospital is currently trying to transform its service to improve patient satisfaction by implementing a Hospital Information System. After being implemented in a year, there are many complaints related to the new system. This study is intended to find out factors influencing user satisfaction and net benefit perceived by users at XYZ hospital by using Delone McLean IS Success model. To collect the required data, a set of questionnaires was developed according to the model. Partial Least Square-Structural Equation Model (PLS-SEM) was used to test the research model with SmartPLS 3.0 software. The result of this study with 73 respondents shows that system use, user satisfaction, and organizational factors influence net benefit, while information quality, system quality, and service quality has a significant effect on system use, but only information quality and system use has a significant effect on user satisfaction.

Original languageEnglish
Title of host publicationProceedings - 2020 6th International Conference on Science and Technology, ICST 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728194721
DOIs
Publication statusPublished - 17 Mar 2022
Event6th International Conference on Science and Technology, ICST 2020 - Yogyakarta, Indonesia
Duration: 7 Sep 20208 Sep 2020

Publication series

NameProceedings - 2020 6th International Conference on Science and Technology, ICST 2020

Conference

Conference6th International Conference on Science and Technology, ICST 2020
Country/TerritoryIndonesia
CityYogyakarta
Period7/09/208/09/20

Keywords

  • Delone McLean IS Success Model
  • Hospital Information System

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