TY - GEN
T1 - Determinant Factors of Hospital Information System (HIS) Success at XYZ Hospital Using Delone McLean IS Success Model
AU - Siagian, Nervy Meilin
AU - Jamil, Abdullah
AU - Lusa, Sofian
AU - Prima, Pudy
AU - Sensuse, Dana Indra
N1 - Funding Information:
This work was supported by PUTI Grants, Universitas Indonesia (NKB-879/UN2.RST/HKP.05.00/2020)
Publisher Copyright:
© 2020 IEEE.
PY - 2022/3/17
Y1 - 2022/3/17
N2 - As a government institution, XYZ hospital is currently trying to transform its service to improve patient satisfaction by implementing a Hospital Information System. After being implemented in a year, there are many complaints related to the new system. This study is intended to find out factors influencing user satisfaction and net benefit perceived by users at XYZ hospital by using Delone McLean IS Success model. To collect the required data, a set of questionnaires was developed according to the model. Partial Least Square-Structural Equation Model (PLS-SEM) was used to test the research model with SmartPLS 3.0 software. The result of this study with 73 respondents shows that system use, user satisfaction, and organizational factors influence net benefit, while information quality, system quality, and service quality has a significant effect on system use, but only information quality and system use has a significant effect on user satisfaction.
AB - As a government institution, XYZ hospital is currently trying to transform its service to improve patient satisfaction by implementing a Hospital Information System. After being implemented in a year, there are many complaints related to the new system. This study is intended to find out factors influencing user satisfaction and net benefit perceived by users at XYZ hospital by using Delone McLean IS Success model. To collect the required data, a set of questionnaires was developed according to the model. Partial Least Square-Structural Equation Model (PLS-SEM) was used to test the research model with SmartPLS 3.0 software. The result of this study with 73 respondents shows that system use, user satisfaction, and organizational factors influence net benefit, while information quality, system quality, and service quality has a significant effect on system use, but only information quality and system use has a significant effect on user satisfaction.
KW - Delone McLean IS Success Model
KW - Hospital Information System
UR - http://www.scopus.com/inward/record.url?scp=85128256127&partnerID=8YFLogxK
U2 - 10.1109/ICST50505.2020.9732868
DO - 10.1109/ICST50505.2020.9732868
M3 - Conference contribution
AN - SCOPUS:85128256127
T3 - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
BT - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 6th International Conference on Science and Technology, ICST 2020
Y2 - 7 September 2020 through 8 September 2020
ER -
