Designing social question-and-answering interaction using goal-directed design method

A social question-and-answering (social Q & A) site is an online community where users can ask and answer questions to share their knowledge and all data are publicly accessible. The platform has caught its users' attention and given them a new way in getting information from other users. However, the growth of social Q & A sites is still followed by some problems faced by its users. This study aims to develop an interaction design of social Q & A using goal-directed design (GDD) method. The process accomplished in the development includes four phases: research, modelling, requirement definition, and framework definition. The series of phases resulted in personas, scenarios, requirements, and wireframes of the product. Social Q & A product developed in the study is one that is specialized for asking and sharing information about studying abroad.