TY - GEN
T1 - Designing Smart Product Service System Using TRIZ and Service Blueprint Approach
AU - Prasetya, Abimata Dwi Wahyu
AU - Suzianti, Amalia
N1 - Funding Information:
This research was supported by Universitas Indonesia. All data were processed in Department of Industrial Engineering, Faculty of Engineering Universitas Indonesia
Funding Information:
This research was supported by Universitas Indonesia. All data were processed in Department of Industrial Engineering, Faculty of Engineering Universitas Indonesia.
Publisher Copyright:
© 2021 ACM.
PY - 2021/5/25
Y1 - 2021/5/25
N2 - *The impact impact of digitalization encourages the development of the Smart Product-service system (PSS) that provides value and integrates services and products to fulfill consumer desires primarily based totally on digital applications. Indonesia is one of the nations with most internet customers in the world, maybe very potential for cellular apps developers to provide and sell their products. Nevertheless, to design smart PSS effectively, a structural design technique is required. The purpose of this study is to suggest an incorporated manner to design smart PSS. This study makes use of factors analysis to research factors that make contributions to customer expectation and a generic technique for designing a service primarily based totally on the TRIZ (Theory of Inventive Problem Solving) integrating with a service blueprint. The result suggests that accessibility and user interface are the crucial factors for design an effective SPSS. Furthermore, the matrix contradiction investigation generates five inventive solutions and recommends service features and a service blueprint base on the principles produced in TRIZ.
AB - *The impact impact of digitalization encourages the development of the Smart Product-service system (PSS) that provides value and integrates services and products to fulfill consumer desires primarily based totally on digital applications. Indonesia is one of the nations with most internet customers in the world, maybe very potential for cellular apps developers to provide and sell their products. Nevertheless, to design smart PSS effectively, a structural design technique is required. The purpose of this study is to suggest an incorporated manner to design smart PSS. This study makes use of factors analysis to research factors that make contributions to customer expectation and a generic technique for designing a service primarily based totally on the TRIZ (Theory of Inventive Problem Solving) integrating with a service blueprint. The result suggests that accessibility and user interface are the crucial factors for design an effective SPSS. Furthermore, the matrix contradiction investigation generates five inventive solutions and recommends service features and a service blueprint base on the principles produced in TRIZ.
KW - Service blueprint
KW - Smart product-service system
KW - TRIZ
UR - http://www.scopus.com/inward/record.url?scp=85143899800&partnerID=8YFLogxK
U2 - 10.1145/3468013.3468326
DO - 10.1145/3468013.3468326
M3 - Conference contribution
AN - SCOPUS:85143899800
T3 - ACM International Conference Proceeding Series
SP - 163
EP - 168
BT - Proceedings of the 4th Asia Pacific Conference on Research in Industrial and Systems Engineering
PB - Association for Computing Machinery
T2 - 4th Asia Pacific Conference on Research in Industrial and Systems Engineering: Building Business Resilience to Face the Challenge in Pandemic Era, APCORISE 2021
Y2 - 25 May 2021
ER -