TY - JOUR
T1 - Designing a sustainable digital control room for public transport
T2 - a comprehensive human performance measurement model
AU - Suzianti, Amalia
AU - Sabrina, Ghassani
AU - Ardi, Romadhani
AU - Fathia, Safira Nurul
N1 - Funding Information:
This work was supported by the Universitas Indonesia [NKB-1728/UN2.RST/HKP.05.00/2020].
Publisher Copyright:
© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022/4/22
Y1 - 2022/4/22
N2 - The control rooms of organizations such as bus rapid transports and automated railroad systems have changed from conventional systems with analogue equipment to modern systems with digital equipment. These changes have necessitated adaptations in the responses and habits of operators carrying out tasks. Although enhancing the system from conventional to modern is intended to improve the system performance, it often exerts the opposite effect. Therefore, the risk of decreased operator performance needs to be evaluated. This research develops a design framework incorporating comprehensive dimensions for evaluating operator performances in digital control rooms. The evaluation is based on the theory of ergonomics and is implemented by the analytical hierarchical process and fuzzy set theory. The framework has been empirically tested in digital control room for bus rapid transport and thus, it can be customized and implemented to design the work and workplace of digital control rooms for public transport design.
AB - The control rooms of organizations such as bus rapid transports and automated railroad systems have changed from conventional systems with analogue equipment to modern systems with digital equipment. These changes have necessitated adaptations in the responses and habits of operators carrying out tasks. Although enhancing the system from conventional to modern is intended to improve the system performance, it often exerts the opposite effect. Therefore, the risk of decreased operator performance needs to be evaluated. This research develops a design framework incorporating comprehensive dimensions for evaluating operator performances in digital control rooms. The evaluation is based on the theory of ergonomics and is implemented by the analytical hierarchical process and fuzzy set theory. The framework has been empirically tested in digital control room for bus rapid transport and thus, it can be customized and implemented to design the work and workplace of digital control rooms for public transport design.
KW - analytic hierarchy process
KW - digital control room
KW - fuzzy set theory
KW - human performance
KW - Sustainable public transport
KW - workplace design
UR - http://www.scopus.com/inward/record.url?scp=85128866935&partnerID=8YFLogxK
U2 - 10.1080/21693277.2022.2064932
DO - 10.1080/21693277.2022.2064932
M3 - Article
AN - SCOPUS:85128866935
SN - 2169-3277
VL - 10
SP - 160
EP - 175
JO - Production and Manufacturing Research
JF - Production and Manufacturing Research
IS - 1
ER -