Depicting E-business application adoption for small and medium enterprises (SMEs): The e-business triangle model

Panca O.Hadi Putra, Zainal Arifin Hasibuan, P. O.Abas Sunarya

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Citations (Scopus)

Abstract

Given the importance of small and medium enterprises (SMEs) to economic development, both academics and policy makers have been interested in measuring the progression of SMEs' e-business adoption. Numerous ebusiness 'stage models' for SMEs have previously been proposed to track such progression. However, there remain a few issues with these models. Previous models tend to be too linear and prescriptive of certain e-business applications for SMEs. The problem with this is that SMEs do not necessarily adopt application in linear fashion and given the diversity of SMEs, some applications may not be relevant for some SMEs. In addition, most of these models tend to overlook secondary value chain activities that support an enterprise. We thus proposed a model that attempts to address these issues. The proposed model, called the e-business triangle model, attempts to depict SMEs' adoption of e-business in non-linear way and categorizes them into new groups of activities, namely support activities, primary activities, integrated activities and analytics activities. To apply the model, we conducted a personally administered survey in two industries, trade and services, depicting different e-business adoption patterns between them.

Original languageEnglish
Title of host publication3rd International Conference on Computing, Engineering, and Design, ICCED 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781538634950
DOIs
Publication statusPublished - 7 Mar 2018
Event3rd International Conference on Computing, Engineering, and Design, ICCED 2017 - Kuala Lumpur, Malaysia
Duration: 23 Nov 201725 Nov 2017

Publication series

Name3rd International Conference on Computing, Engineering, and Design, ICCED 2017
Volume2018-March

Conference

Conference3rd International Conference on Computing, Engineering, and Design, ICCED 2017
CountryMalaysia
CityKuala Lumpur
Period23/11/1725/11/17

Keywords

  • adoption
  • e-business
  • maturity
  • model
  • Small and medium enterprises
  • small business
  • SMEs
  • stage

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