Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users' needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC's interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.
|Number of pages||13|
|Journal||International Journal of Emerging Technologies in Learning|
|Publication status||Published - 1 Jan 2019|
- Customer journey
- Massive open online course
- Online learning