TY - JOUR
T1 - Customer journey construction of the Indonesian open-education resources platform
AU - Santoso, Harry B.
AU - Desprianto, Danan Arief
AU - Nurrohmah, Isnaeni
AU - Nursalamah, Rahma Khairunisa
AU - Putra, Panca O.Hadi
N1 - Publisher Copyright:
© 2019 Kassel University Press GmbH.
PY - 2019/1/1
Y1 - 2019/1/1
N2 - Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users' needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC's interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.
AB - Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users' needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC's interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.
KW - Customer journey
KW - Massive open online course
KW - Online learning
UR - http://www.scopus.com/inward/record.url?scp=85078707549&partnerID=8YFLogxK
U2 - 10.3991/ijet.v14i24.12045
DO - 10.3991/ijet.v14i24.12045
M3 - Article
AN - SCOPUS:85078707549
SN - 1868-8799
VL - 14
SP - 18
EP - 30
JO - International Journal of Emerging Technologies in Learning
JF - International Journal of Emerging Technologies in Learning
IS - 24
ER -