Customer journey construction of the Indonesian open-education resources platform

Harry B. Santoso, Danan Arief Desprianto, Isnaeni Nurrohmah, Rahma Khairunisa Nursalamah, Panca O.Hadi Putra

Research output: Contribution to journalArticle

Abstract

Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users' needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC's interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.

Original languageEnglish
Pages (from-to)18-30
Number of pages13
JournalInternational Journal of Emerging Technologies in Learning
Volume14
Issue number24
DOIs
Publication statusPublished - 1 Jan 2019

Keywords

  • Customer journey
  • Massive open online course
  • Online learning

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