Current E-Government Public Service on User Experience Perspective in Indonesia

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

E-government system is an important aspect in modern governance. E-Government system has fundamentally transformed the government service to be much faster, more reliable, and freer from bureaucratic problems which typically occur in the traditional system. To achieve this objective simultaneous and harmonious changes are required across many stakeholders and fields of studies. Lots of studies on this matter have been conducted using different kinds of perspectives, such as public administration, law, computer science, even from social science. This paper will investigate the current implementation of e-Government in Indonesia from user experience perspective. To that aim, we use desk research combined with PRISMA systematic literature review methodology and content analysis using user experience frameworks to analyze the findings. In this context, we observed studies from journal articles and conferences that describe and identify the current e-Government public service on user experience perspective in Indonesia. The result shows that pragmatic category; specifically the functionality aspect from user experience framework still constitutes a dominating research subject in e-Government studies in Indonesia. This result is in line with e-Government condition in Indonesia which is more functions-oriented rather than focusing on the user-friendliness. There is also a need to improve other aspects in user experience.

Original languageEnglish
Title of host publication2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages159-164
Number of pages6
ISBN (Electronic)9781538656938
DOIs
Publication statusPublished - 22 Apr 2019
Event5th International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Bandung - Padang, Indonesia
Duration: 22 Oct 201826 Oct 2018

Publication series

Name2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings

Conference

Conference5th International Conference on Information Technology Systems and Innovation, ICITSI 2018
CountryIndonesia
CityBandung - Padang
Period22/10/1826/10/18

Keywords

  • Content Analysis
  • E-Government
  • PRISMA
  • User experience

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    Sukmasetya, P., Santoso, H. B., & Sensuse, D. I. (2019). Current E-Government Public Service on User Experience Perspective in Indonesia. In 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings (pp. 159-164). [8695962] (2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICITSI.2018.8695962