TY - GEN
T1 - Critical Success Factors of IT Outsourcing in Indonesian Public Sectors
T2 - 4th International Conference on Information and Communications Technology, ICOIACT 2021
AU - Pakpahan, Jontri
AU - Eryadi, Ridha Adjie
AU - Budiman, Arief
AU - Sunandar, Nandang
AU - Syahid, Ligar Mugi
AU - Shihab, Muhammad Rifki
N1 - Publisher Copyright:
© 2021 IEEE
PY - 2021
Y1 - 2021
N2 - Employment Social Security Agency is one of the public legal entities in Indonesia. This entity has to protect all workers through employment social insurance programs. To keep its effectiveness of services for the public, Employment Social Security Agency uses IT outsourcing in managing the IT services. When Employment Social Security Agency acquires IT services externally, it will engage in relationships with a service provider. As an IT service manager, the IT division has to be able to ensure the successful implementation of IT outsourcing and support business processes. Thus, the aim of this research is to identify critical success factors within the public sector's IT outsourcing in Indonesia. The Analytical Hierarchy Process (AHP) method was used to analyze and rank the success factor. There are 14 factors evaluated, which categorized as Organizational Environment, Contract/Project Characteristics, Project Management, Partnership Management category. Based on the highest rank in each category, showed that the most important factor is Top Management Support, Project Management Skill, Knowledge Transfer and Project Budget and Size.
AB - Employment Social Security Agency is one of the public legal entities in Indonesia. This entity has to protect all workers through employment social insurance programs. To keep its effectiveness of services for the public, Employment Social Security Agency uses IT outsourcing in managing the IT services. When Employment Social Security Agency acquires IT services externally, it will engage in relationships with a service provider. As an IT service manager, the IT division has to be able to ensure the successful implementation of IT outsourcing and support business processes. Thus, the aim of this research is to identify critical success factors within the public sector's IT outsourcing in Indonesia. The Analytical Hierarchy Process (AHP) method was used to analyze and rank the success factor. There are 14 factors evaluated, which categorized as Organizational Environment, Contract/Project Characteristics, Project Management, Partnership Management category. Based on the highest rank in each category, showed that the most important factor is Top Management Support, Project Management Skill, Knowledge Transfer and Project Budget and Size.
KW - Analytic hierarchical process
KW - Critical success factors
KW - Information technology outsourcing
KW - Public sector
UR - http://www.scopus.com/inward/record.url?scp=85125956551&partnerID=8YFLogxK
U2 - 10.1109/ICOIACT53268.2021.9563920
DO - 10.1109/ICOIACT53268.2021.9563920
M3 - Conference contribution
AN - SCOPUS:85125956551
T3 - ICOIACT 2021 - 4th International Conference on Information and Communications Technology: The Role of AI in Health and Social Revolution in Turbulence Era
SP - 47
EP - 52
BT - ICOIACT 2021 - 4th International Conference on Information and Communications Technology
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 30 August 2021
ER -