Critical Success Factors of Data Integration on Digital Human Capital Information System to Support Digital Transformation - A Case Study at PTXYZ

Joy Gabriel, Anabella Mayzira, Julian Aditya, Muhammad Itsari, Suryo Satrio, Yova Ruldeviyani

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The Human Capital paradigm, used as a catalyst for digital transformation, aims to increase the company's competitive value. The paradigm is outlined in the form of a Digital Human Capital Information System (HCIS) to support digital transformation at PT XYZ. However, this implementation raises a gap with legacy systems that have been running before, so data integration between the two systems is needed. This study aims to determine the critical success factor (CSF) of data integration in HCIS implementation. This study uses the HOT-fit model and TOE framework to determine the factors that influence the success of implementation, then the analytical hierarchy process (AHP) is used to determine the factor that has the greatest influence. The results found that these factors are classified into four criteria: human, technology, organization, and environment. Among the four criteria, the environment is the most important criterion, followed by human, technology, and organization. CSF in each criterion are government regulations and support, innovativeness of senior executives, perceived compatibility, and relative advantage.

Original languageEnglish
Title of host publication2020 8th International Conference on Cyber and IT Service Management, CITSM 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728177014
DOIs
Publication statusPublished - 23 Oct 2020
Event8th International Conference on Cyber and IT Service Management, CITSM 2020 - Virtual, Pangkal Pinang, Indonesia
Duration: 23 Oct 202024 Oct 2020

Publication series

Name2020 8th International Conference on Cyber and IT Service Management, CITSM 2020

Conference

Conference8th International Conference on Cyber and IT Service Management, CITSM 2020
Country/TerritoryIndonesia
CityVirtual, Pangkal Pinang
Period23/10/2024/10/20

Keywords

  • analytical hierarchy process
  • critical success factors
  • data integration
  • digital transformation
  • human capital information systems

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