Critical Success Factors for information systems development: A case study in e-government

Muhamad Guntur; Betty Purwandari; Teguh Raharjo; Iis Solichah; Larastri Kumaralalita

doi:10.1145/3278252.3278288

Critical Success Factors for information systems development: A case study in e-government

Muhamad Guntur
, Betty Purwandari
, Teguh Raharjo
, Iis Solichah
, Larastri Kumaralalita

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

14 Citations (Scopus)

Abstract

Information Systems (IS) development for government is prone to failure, which also happened to the development of Administration and Credit Information Systems (Sistem Informasi Pengadministrasian dan Angka Kredit or SIPARKIT) by the ICT unit at Finance Education and Training Agency (BPPK), Ministry of Finance, Republic of Indonesia. This study investigates the Critical Success Factors (CSF) of the SIPARKIT to determine the priority of each CSF. These factors were identified from the literature and interviewed with SIPARKIT development team and experts in IS project management. The CSFs were then ranked using pair wise comparison questionnaire by the IS development team and high rank ICT officers. The data collected from the questionnaires were analyzed using the Analytic Hierarchy Process (AHP). The results show that business process reengineering and system integration are the most important factor for the success of IS development. Other CSFs are project plan and schedule, team skills, competencies, and composition, top management support, and politics within the organization, communication, leadership, performance assessment, and knowledge management. Interviews with top management were also conducted to support the analysis results.

Original language	English
Title of host publication	ICBIM 2018 - 2018 2nd International Conference on Business and Information Management
Publisher	Association for Computing Machinery
Pages	29-33
Number of pages	5
ISBN (Electronic)	9781450365451
DOIs	https://doi.org/10.1145/3278252.3278288
Publication status	Published - 20 Sept 2018
Event	2nd International Conference on Business and Information Management, ICBIM 2018 - Barcelona, Spain Duration: 20 Sept 2018 → 22 Sept 2018

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	2nd International Conference on Business and Information Management, ICBIM 2018
Country/Territory	Spain
City	Barcelona
Period	20/09/18 → 22/09/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Analytic Hierarchy Process
Critical Success Factors
E-Government
Information Systems Development

Access to Document

10.1145/3278252.3278288

Cite this

Guntur, M., Purwandari, B., Raharjo, T., Solichah, I., & Kumaralalita, L. (2018). Critical Success Factors for information systems development: A case study in e-government. In ICBIM 2018 - 2018 2nd International Conference on Business and Information Management (pp. 29-33). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3278252.3278288

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title = "Critical Success Factors for information systems development: A case study in e-government",

abstract = "Information Systems (IS) development for government is prone to failure, which also happened to the development of Administration and Credit Information Systems (Sistem Informasi Pengadministrasian dan Angka Kredit or SIPARKIT) by the ICT unit at Finance Education and Training Agency (BPPK), Ministry of Finance, Republic of Indonesia. This study investigates the Critical Success Factors (CSF) of the SIPARKIT to determine the priority of each CSF. These factors were identified from the literature and interviewed with SIPARKIT development team and experts in IS project management. The CSFs were then ranked using pair wise comparison questionnaire by the IS development team and high rank ICT officers. The data collected from the questionnaires were analyzed using the Analytic Hierarchy Process (AHP). The results show that business process reengineering and system integration are the most important factor for the success of IS development. Other CSFs are project plan and schedule, team skills, competencies, and composition, top management support, and politics within the organization, communication, leadership, performance assessment, and knowledge management. Interviews with top management were also conducted to support the analysis results.",

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Guntur, M, Purwandari, B, Raharjo, T, Solichah, I & Kumaralalita, L 2018, Critical Success Factors for information systems development: A case study in e-government. in ICBIM 2018 - 2018 2nd International Conference on Business and Information Management. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 29-33, 2nd International Conference on Business and Information Management, ICBIM 2018, Barcelona, Spain, 20/09/18. https://doi.org/10.1145/3278252.3278288

Critical Success Factors for information systems development: A case study in e-government. / Guntur, Muhamad; Purwandari, Betty; Raharjo, Teguh et al.
ICBIM 2018 - 2018 2nd International Conference on Business and Information Management. Association for Computing Machinery, 2018. p. 29-33 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Critical Success Factors for information systems development

T2 - 2nd International Conference on Business and Information Management, ICBIM 2018

AU - Guntur, Muhamad

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AU - Raharjo, Teguh

AU - Solichah, Iis

AU - Kumaralalita, Larastri

PY - 2018/9/20

Y1 - 2018/9/20

N2 - Information Systems (IS) development for government is prone to failure, which also happened to the development of Administration and Credit Information Systems (Sistem Informasi Pengadministrasian dan Angka Kredit or SIPARKIT) by the ICT unit at Finance Education and Training Agency (BPPK), Ministry of Finance, Republic of Indonesia. This study investigates the Critical Success Factors (CSF) of the SIPARKIT to determine the priority of each CSF. These factors were identified from the literature and interviewed with SIPARKIT development team and experts in IS project management. The CSFs were then ranked using pair wise comparison questionnaire by the IS development team and high rank ICT officers. The data collected from the questionnaires were analyzed using the Analytic Hierarchy Process (AHP). The results show that business process reengineering and system integration are the most important factor for the success of IS development. Other CSFs are project plan and schedule, team skills, competencies, and composition, top management support, and politics within the organization, communication, leadership, performance assessment, and knowledge management. Interviews with top management were also conducted to support the analysis results.

AB - Information Systems (IS) development for government is prone to failure, which also happened to the development of Administration and Credit Information Systems (Sistem Informasi Pengadministrasian dan Angka Kredit or SIPARKIT) by the ICT unit at Finance Education and Training Agency (BPPK), Ministry of Finance, Republic of Indonesia. This study investigates the Critical Success Factors (CSF) of the SIPARKIT to determine the priority of each CSF. These factors were identified from the literature and interviewed with SIPARKIT development team and experts in IS project management. The CSFs were then ranked using pair wise comparison questionnaire by the IS development team and high rank ICT officers. The data collected from the questionnaires were analyzed using the Analytic Hierarchy Process (AHP). The results show that business process reengineering and system integration are the most important factor for the success of IS development. Other CSFs are project plan and schedule, team skills, competencies, and composition, top management support, and politics within the organization, communication, leadership, performance assessment, and knowledge management. Interviews with top management were also conducted to support the analysis results.

KW - Analytic Hierarchy Process

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Y2 - 20 September 2018 through 22 September 2018

ER -

Guntur M, Purwandari B, Raharjo T, Solichah I, Kumaralalita L. Critical Success Factors for information systems development: A case study in e-government. In ICBIM 2018 - 2018 2nd International Conference on Business and Information Management. Association for Computing Machinery. 2018. p. 29-33. (ACM International Conference Proceeding Series). doi: 10.1145/3278252.3278288

Critical Success Factors for information systems development: A case study in e-government

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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