TY - GEN
T1 - Critical Success Factors Analysis of E-Government during Work from Home Implementation
T2 - 13th International Conference on Information and Communication Technology and System, ICTS 2021
AU - Manunggal, Muhamad Dian
AU - Ruldeviyani, Yova
N1 - Funding Information:
General view among leaders [3], commitment, trust and support from leaders [7] [10] [13] [16], as well as performance improvement support by leaders [15].
Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - The organization has implemented work from home policy for its employees since the outbreak of global coronavirus disease, this policy was taken to prevent the spread and transmission of virus in the office environment. However, organization must ensure that governmental activities and public services continue and run normally by optimizing e-government. E-Government was regulated in Presidential Decree Number 95 Year 2018 concerning Electronic-Based Government Systems, the regulation rules government system by utilizing information and communication technology to provide services for stakeholders. This research analyzes critical success factors which influence and determine the success of e-government during work from home implementation. Twelve factors have been identified on three categories, namely 'Organization', 'Technology' and 'Human Resources'. These factors were analyzed by Analytical Hierarchy Process method to obtain critical success factors. As a result, 'Human Resource' is the most important criteria, followed by 'Organization' and 'Technology', then the most important factors of these criteria which influence and determine the success of e-government during work from home implementation are 'Health', 'Incentive' and 'Infrastructure', respectively.
AB - The organization has implemented work from home policy for its employees since the outbreak of global coronavirus disease, this policy was taken to prevent the spread and transmission of virus in the office environment. However, organization must ensure that governmental activities and public services continue and run normally by optimizing e-government. E-Government was regulated in Presidential Decree Number 95 Year 2018 concerning Electronic-Based Government Systems, the regulation rules government system by utilizing information and communication technology to provide services for stakeholders. This research analyzes critical success factors which influence and determine the success of e-government during work from home implementation. Twelve factors have been identified on three categories, namely 'Organization', 'Technology' and 'Human Resources'. These factors were analyzed by Analytical Hierarchy Process method to obtain critical success factors. As a result, 'Human Resource' is the most important criteria, followed by 'Organization' and 'Technology', then the most important factors of these criteria which influence and determine the success of e-government during work from home implementation are 'Health', 'Incentive' and 'Infrastructure', respectively.
KW - Analytical Hierarchy Process
KW - COVID-19 Pandemic
KW - Critical Success Factors
KW - E-Government
KW - Information and Communication Technology
KW - Work from Home
UR - http://www.scopus.com/inward/record.url?scp=85123274422&partnerID=8YFLogxK
U2 - 10.1109/ICTS52701.2021.9608553
DO - 10.1109/ICTS52701.2021.9608553
M3 - Conference contribution
AN - SCOPUS:85123274422
T3 - Proceedings of 2021 13th International Conference on Information and Communication Technology and System, ICTS 2021
SP - 78
EP - 83
BT - Proceedings of 2021 13th International Conference on Information and Communication Technology and System, ICTS 2021
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 20 October 2021 through 21 October 2021
ER -
