Critical success factor of knowledge management implementation in government human capital management: A mixed method

Elin Cahyaningsih, Dana Indra Sensuse, Wina Permana Sari

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

Recently, knowledge management (KM) became a trend strategy in an organization as well as a government institution. KM believes can improve organizational performance, align with public services. Implementing KM is a big challenge, because it depends on human participation and organizational human asset. This research conducted to identify the critical success factor of KM implementation in government related to human capital management. Therefore, three government institutions (KEMENPANandRB, BKN, and LAN) were donated as research object align with their duties to manage civil servants. Research was done with literature study, data collection using interviews to discovering critical success factor for KM implementation. Data analysis using mixed method which sequentially done with qualitative method and then proceed by quantitative methods. Content analysis used for coding analysis in qualitative data. While, correspondence analysis is used to analyze the contingency value of each CSF criteria. The result shows the frequency and percentage rank of 36 CSF. Then, BIPLOT diagram represents the association of each CSF and their similarity.

Original languageEnglish
Title of host publication2015 International Conference on Information Technology Systems and Innovation, ICITSI 2015 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781467366649
DOIs
Publication statusPublished - 21 Mar 2016
Event2nd International Conference on Information Technology Systems and Innovation, ICITSI 2015 - Bandung, Bali, Indonesia
Duration: 16 Nov 201519 Nov 2015

Publication series

Name2015 International Conference on Information Technology Systems and Innovation, ICITSI 2015 - Proceedings

Conference

Conference2nd International Conference on Information Technology Systems and Innovation, ICITSI 2015
Country/TerritoryIndonesia
CityBandung, Bali
Period16/11/1519/11/15

Keywords

  • content analysis
  • correspondence analysis
  • critical success factor
  • knowledge management
  • mixed method

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