TY - GEN
T1 - Communication Management Plan of OSS Operational Implementation
T2 - 25th International Computer Science and Engineering Conference, ICSEC 2021
AU - Pratama, Tesar Akram
AU - Raharjo, Teguh
AU - Hardian, Bob
AU - Wahbi, Andi
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - In the telecommunication (telco) industry, Operational Support Systems (OSS) stands as a back-office system that connects Business Support Systems (BSS) with network elements. As a technical system that provides network service provisioning, OSS operational activities must maintain system availability and reliability. To achieve this goal, it is necessary to have proper and effective communication management planning in operational projects implementation. This research was conducted through a qualitative approach with documentation was sourced from interviews, observations, and lessons learned on the project's internal documents which refer to PMBOK standards. Main results of the communication management plan were communication hierarchy, communication matrix, projects classification, information escalation process, and communication flow. This documentation can be useful for project stakeholders and resources to be aware and prevent failure factors in communication management. Hence, the company or industry can implement effective communication to meet project objectives and achieve project success.
AB - In the telecommunication (telco) industry, Operational Support Systems (OSS) stands as a back-office system that connects Business Support Systems (BSS) with network elements. As a technical system that provides network service provisioning, OSS operational activities must maintain system availability and reliability. To achieve this goal, it is necessary to have proper and effective communication management planning in operational projects implementation. This research was conducted through a qualitative approach with documentation was sourced from interviews, observations, and lessons learned on the project's internal documents which refer to PMBOK standards. Main results of the communication management plan were communication hierarchy, communication matrix, projects classification, information escalation process, and communication flow. This documentation can be useful for project stakeholders and resources to be aware and prevent failure factors in communication management. Hence, the company or industry can implement effective communication to meet project objectives and achieve project success.
KW - Communication Management
KW - Communication Management Plan
KW - IT Project Management
KW - OSS
KW - PMBOK
KW - Project Management
KW - Telecommunication
UR - http://www.scopus.com/inward/record.url?scp=85125169103&partnerID=8YFLogxK
U2 - 10.1109/ICSEC53205.2021.9684645
DO - 10.1109/ICSEC53205.2021.9684645
M3 - Conference contribution
AN - SCOPUS:85125169103
T3 - ICSEC 2021 - 25th International Computer Science and Engineering Conference
SP - 143
EP - 148
BT - ICSEC 2021 - 25th International Computer Science and Engineering Conference
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 18 November 2021 through 20 November 2021
ER -