Combining entropy and importance performance analysis (IPA) method for improving information quality on government’s social media: A case of Ministry of Finance (KEMENKEU)

Hendry Tju, Ima Zanu Setyaningrum, Arifianita Febrina Putri, Faizal Nasution, Achmad Nizar Hidayanto, Nur Fitriah Ayuning Budi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

In the implementation of Indonesia’s eGovernment, the presence of social media helps the government provide an information channel to the public, with great efficiency and low cost, and it stimulates participation from the public. In using social media as an information channel, the information quality (IQ) becomes one of the key factors affecting the level of user satisfaction. Therefore, in this study, we aim to investigate the core dimensions that affect user satisfaction by using a case study from the Ministry of Finance (Kemenkeu) and introducing the entropy method. Accordingly, an online survey was conducted with 173 participants between the users who followed Kemenkeu’s social media. The results show that completeness, novelty, and popularity are the core dimensions affecting user satisfaction. Then, by looking at the realities and expectations of the users, we made the mapping of the importance performance analysis (IPA) as a suggestion for the development strategy for Kemenkeu’s social media in improving their IQ. We found that the top dimensions for improvement strategy are the amount of appropriate information, ease of processing, and objectivity. This paper provides the groundwork to rank the IQ of social media, with a potential future research area.

Original languageEnglish
Title of host publication2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages51-56
Number of pages6
ISBN (Electronic)9781728101354
DOIs
Publication statusPublished - 17 Jan 2019
Event10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018 - Yogyakarta, Indonesia
Duration: 27 Oct 201828 Oct 2018

Publication series

Name2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018

Conference

Conference10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
CountryIndonesia
CityYogyakarta
Period27/10/1828/10/18

Keywords

  • Entropy
  • Importance Performance Analysis
  • Ministry of Finance
  • Social Media

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