Clustering and visualization of community complaints and proposals using text mining and geographic information system

Arian Dhini, I. B.N.Sanditya Hardaya, Isti Surjandari Prajitno, Hardono

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Urban planners have been striving to enhance citizens' participation in urban planning processes. In Indonesia, the Government of Jakarta developed an e-participation tool called e-Musrenbang to directly involve public in submitting complaints and proposals. However, there was no systematic method used by the Government to analyze and map a lot of complaints and proposals data. The big number of complaints and proposals requires data mining approach to automating the process of extracting knowledge from the data set. This study aimed to perform text clustering to obtain the specific topics of community reports and to visualize the intensity of each topic in the urban area. This study is a subsequent stage of research, after urban problem classification. The results of text clustering showed that majority of public complaints and proposals are associated with drainage and roadwork. This research showed the spread of public reports intensity in the urban area by visualizing the text clustering results using Geographic Information System.

Original languageEnglish
Title of host publicationProceeding - 2017 3rd International Conference on Science in Information Technology
Subtitle of host publicationTheory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
EditorsRafal Drezewski, Goutam Chakraborty, Shah Nazir, Lala Septem Riza, Ummi Raba'ah Hashim, Aji Prasetyo Wibawa, Yaya Wihardi, Andri Pranolo, Enjun Junaeti, Shi-Jinn Horng, Heui Seok Lim, Leonel Hernandez
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages132-137
Number of pages6
ISBN (Electronic)9781509058662
DOIs
Publication statusPublished - 12 Jan 2018
Event3rd International Conference on Science in Information Technology, ICSITech 2017 - Bandung, Indonesia
Duration: 25 Oct 201726 Oct 2017

Publication series

NameProceeding - 2017 3rd International Conference on Science in Information Technology: Theory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
Volume2018-January

Conference

Conference3rd International Conference on Science in Information Technology, ICSITech 2017
CountryIndonesia
CityBandung
Period25/10/1726/10/17

Keywords

  • complaints and proposals
  • geographic information system
  • self-organizing maps
  • text mining
  • visualization

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