Citizen adoption of eparticipation: A study of Jakarta smart city eparticipation initiatives

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Abstract

The rate of eParticipation adoption amongst citizens is reasonably slow and endures as an important topic to explore. This research evaluates the antecedents of citizen adoption of eParticipation, more specifically in eParticipation tools deployed through the Jakarta Smart City initiative, in Jakarta, Indonesia. A total of 252 respondents took part in this quantitative study, and the data were analyzed statistically using PLS-SEM. The results showed that citizens’ adoption of eParticipation is formed by their predisposition of intention to use eParticipation. Furthermore, this research has substantiated several antecedents of citizen’s intention to use eParticipation, which include attitude, perceived usefulness, and trust in government. Other constructs were also analyzed but did not have significant effects towards citizens’ intention to use eParticipation, namely, perceived ease of use, effort expectancy, subjective norm, and trust in Internet.

Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalJournal of Management Information and Decision Sciences
Volume24
Issue number4
Publication statusPublished - Apr 2021

Keywords

  • Citizen engagement
  • Community participation
  • Decision making
  • eGovernment
  • Technology adoption

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