The development of technology as well as the increasingly complex society, has created a demand for better public services. Solving the problem of public services can no longer use the usual and old method. The government required to use creative solutions by maximizing its resources and this is done through innovation. The phenomenon of the emergence of various innovations in the public sector gives a new color in the implementation of public services. The presence of a licensing pick-up service from the investment service and one-stop integrated services Jakarta Province is a breakthrough innovation as an effort to improve service quality and eliminate the practice of brokering in licensing arrangements that seem complicated and time-consuming and highly cost. This study aims to analyze the characteristics and types of innovation from the service. The study was conducted using qualitative method with an approach literature studies through analysis of secondary data from various literature sources related to innovation in the public sector and Licensing Pick Up Service in Jakarta. This study concludes that Jakarta’s Licensing Pick Up Service is a type of ancillary innovation that benefits the service user community. The prominent characteristics of the service are relative advantages, compatibility and observability, while there are still need improvement to the implementation of licensing pick up services is on the complexity characteristics.
|Title of host publication||Characteristic and Type of Innovation of Licensing Pick Up Service in Jakarta|
|Publication status||Published - Aug 2020|
- innovation; public service; pick up service