Challenges of Inter-organizational Information Security in Healthcare Services: Health Regulator's Perspective

Puspita Kencana Sari, Putu Wuri Handayani, Achmad Nizar Hidayanto, Rizal Fathoni Aji, Setiadi Yazid

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Inter-organization Information Technology (IT) relationships enhance the collaboration among organizations to deliver better healthcare services. This study aims to analyze information security practices and challenges for inter-organizational IT relationships in healthcare services from health regulator's perspective namely the National Health Insurance Agency (BPJS-K) who provides an inter-organization system to support the relationships. We use the qualitative research method with thematic coding as data analysis techniques. Data are collected using an online interview with three middle management in the IT division from BPJS-K. The results revealed some information security threats on inter-organizational systems. Even though BPJS-K has implemented some security measures to protect the systems, it must address some challenges to improve them. This study discusses some theoretical and practical contributions for inter-organizational information security.

Original languageEnglish
Title of host publicationProceedings - 3rd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2021
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781665427333
DOIs
Publication statusPublished - 2021
Event3rd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2021 - Virtual, Online, Indonesia
Duration: 28 Oct 202129 Oct 2021

Publication series

NameProceedings - 3rd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2021

Conference

Conference3rd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2021
Country/TerritoryIndonesia
CityVirtual, Online
Period28/10/2129/10/21

Keywords

  • 2016
  • healthcare
  • information security
  • inter-organization system
  • inter-organizational theory
  • ISO 27799

Fingerprint

Dive into the research topics of 'Challenges of Inter-organizational Information Security in Healthcare Services: Health Regulator's Perspective'. Together they form a unique fingerprint.

Cite this