Challenges in Agile IT Project: A Case Study of Banking Company

Mayanggita Rachmaryza Indra, Teguh Raharjo, Bob Hardian, Andi Wahbi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The development of industry 4.0 has influenced the financial sector, as well as the banking industry. This issue urges banks to transform digitally by digitizing their business processes and developing a breakthrough digital product. To accelerate the delivery of a product, a banking company in Indonesia adopting agile methodologies for software development, but there is still a delay on the IT projects. The objective of this research is to identify the challenges in agile IT projects, rank them based on the most significant to the least significant challenges using Analytical Hierarchical Process (AHP) and give recommendations. There are four criteria of challenges, namely team, process, organizational, and communication. The four criteria are decomposed into eleven challenges. The biggest challenge faced by the company is from the communication category, which is the lack of customer or stakeholder commitment in an agile project by 19,55%. This research contributes to academics, practitioners, this company, and other banking companies to list the challenges in agile projects and determine what challenges should be the main focus of the organization.

Original languageEnglish
Title of host publication2021 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665442640
DOIs
Publication statusPublished - 2021
Event13th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021 - Depok, Indonesia
Duration: 23 Oct 202126 Oct 2021

Publication series

Name2021 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021

Conference

Conference13th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021
Country/TerritoryIndonesia
CityDepok
Period23/10/2126/10/21

Keywords

  • agile
  • banking
  • challenges
  • project
  • project management

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