Challenges and recommended solutions for change management in indonesian e-commerce

Dana Indra Sensuse, Rini Juliana Sipahutar, Resty Kurnia Jamra, Ryan Randy Suryono, Kautsarina

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

E-commerce in Indonesia has been rising rapidly due to a couple of factors like the increase of the Internet and smartphones being used, a significant population that sees its purchasing power, a tech-savvy population that can quickly adjust to new technology. In order to keep business sustainability, e-commerce is being forced to adapt to the market environment. Therefore, e-commerce needs change management. In fact, the change management process still meets several challenges to its implementation. This research aimed to gain an in-depth and comprehensive understanding of the challenges of the change management process in Indonesian e-commerce and subsequently come with the recommended solutions. The study was conducted by a qualitative approach consisting of semi-structured interviews with several e-commerce practitioners working in Indonesia. The challenges and recommended solutions were designed and then examined through a communicative validation based on the findings. This research revealed that challenges and solutions of change management process in Indonesian e-commerce could be categorized into four themes: work process/practice, human resource, organizational rule and technology.

Original languageEnglish
Title of host publication2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages250-255
Number of pages6
ISBN (Electronic)9781728181967
DOIs
Publication statusPublished - 19 Oct 2020
Event6th International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Bandung - Padang, Indonesia
Duration: 19 Oct 202023 Oct 2020

Publication series

Name2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings

Conference

Conference6th International Conference on Information Technology Systems and Innovation, ICITSI 2020
Country/TerritoryIndonesia
CityBandung - Padang
Period19/10/2023/10/20

Keywords

  • Challenge
  • Change management
  • Indonesian e-commerce
  • Practice

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