@inproceedings{948f23abe929463c900bd6d073362591,
title = "Challenges and recommended solutions for change management in indonesian e-commerce",
abstract = "E-commerce in Indonesia has been rising rapidly due to a couple of factors like the increase of the Internet and smartphones being used, a significant population that sees its purchasing power, a tech-savvy population that can quickly adjust to new technology. In order to keep business sustainability, e-commerce is being forced to adapt to the market environment. Therefore, e-commerce needs change management. In fact, the change management process still meets several challenges to its implementation. This research aimed to gain an in-depth and comprehensive understanding of the challenges of the change management process in Indonesian e-commerce and subsequently come with the recommended solutions. The study was conducted by a qualitative approach consisting of semi-structured interviews with several e-commerce practitioners working in Indonesia. The challenges and recommended solutions were designed and then examined through a communicative validation based on the findings. This research revealed that challenges and solutions of change management process in Indonesian e-commerce could be categorized into four themes: work process/practice, human resource, organizational rule and technology. ",
keywords = "Challenge, Change management, Indonesian e-commerce, Practice",
author = "Sensuse, {Dana Indra} and Sipahutar, {Rini Juliana} and Jamra, {Resty Kurnia} and Suryono, {Ryan Randy} and Kautsarina",
note = "Publisher Copyright: {\textcopyright} 2020 IEEE. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.; 6th International Conference on Information Technology Systems and Innovation, ICITSI 2020 ; Conference date: 19-10-2020 Through 23-10-2020",
year = "2020",
month = oct,
day = "19",
doi = "10.1109/ICITSI50517.2020.9264950",
language = "English",
series = "2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "250--255",
booktitle = "2020 International Conference on Information Technology Systems and Innovation, ICITSI 2020 - Proceedings",
address = "United States",
}