Business process management standardization in operation support system: Case study of fulfillment and assurance process in an Indonesian telecommunication company

Dimas Agung Saputra, Putu Wuri Handayani, Muhammad Kasfu Hammi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Companies should have great capabilities to scale up the business capacity and great agility to adapt with fast business change. Scalability and agility do not always related to complex IT system. The study background is based on the condition of a telecommunication company that has various products and services, so the company should adopt standardized process in order to keep organization activities still maintainable to operate. The purpose of this study is to propose on developing method of Business Process Management Standardization based on current process conditions problem The method of this study is referenced to eTOM (Enhanced Telecom Operational Map) Framework decomposition. The study result provides a simulation to detailing business function based on eTOM as foundation to establish Business Process Management that suitable with the condition of the company. In this case study, the standardized BPM of fulfilment and assurance in Operation Support System are developed to solve the two main problems, such as the longer time to market when configuring services and the redundancy functions between modules.

Original languageEnglish
Title of host publicationProceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages136-141
Number of pages6
ISBN (Electronic)9781728170718
DOIs
Publication statusPublished - Aug 2020
Event5th International Conference on Information Management and Technology, ICIMTech 2020 - Virtual, Bandung, Indonesia
Duration: 13 Aug 202014 Aug 2020

Publication series

NameProceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020

Conference

Conference5th International Conference on Information Management and Technology, ICIMTech 2020
Country/TerritoryIndonesia
CityVirtual, Bandung
Period13/08/2014/08/20

Keywords

  • Business process management standardization
  • ETOM framework
  • Operation support system
  • Telecommunication company

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