TY - GEN
T1 - Benefits analysis of IT investment in business support system (BSS) projects using ranti's generic IS/IT business values
T2 - 11th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
AU - Saputra, Dimas Agung
AU - Nugroho, Widijanto Satyo
AU - Ranti, Benny
PY - 2019/10
Y1 - 2019/10
N2 - The problem that the organization often face is the difficulty of measuring the effectiveness of IT investment, alignment with business objective, and the benefit map into the part of organization affected. The purpose of this study is to analyze the business benefits of IT investments in Business Support System (BSS) projects, such as Customer Relationship Management (CRM) and Billing system in Indonesian Telecommunication Companies. The method of analysis is using the Ranti's Generic IS/IT Business Value Table, which is an IT investment management framework. The analysis is also carried out the benefit identified to the units each organization within the company according to the functions of enhanced Telecom Operation Map (eTOM), which are the framework of the business process in the Telecommunication industry. The result show from case studies that the benefits provided by BSS projects are to increase business capacity (IRE-01) and improve service quality (IQU-03. The benefits obtained are more relating to business development of product and improve service quality of customer. The eTOM 2018 functions which get business values benefit are Product (7 sub-categories), Customer (3 sub-categories), Service (3 sub-categories), Resource (3 sub-categories), and Marketing (1 sub-category).
AB - The problem that the organization often face is the difficulty of measuring the effectiveness of IT investment, alignment with business objective, and the benefit map into the part of organization affected. The purpose of this study is to analyze the business benefits of IT investments in Business Support System (BSS) projects, such as Customer Relationship Management (CRM) and Billing system in Indonesian Telecommunication Companies. The method of analysis is using the Ranti's Generic IS/IT Business Value Table, which is an IT investment management framework. The analysis is also carried out the benefit identified to the units each organization within the company according to the functions of enhanced Telecom Operation Map (eTOM), which are the framework of the business process in the Telecommunication industry. The result show from case studies that the benefits provided by BSS projects are to increase business capacity (IRE-01) and improve service quality (IQU-03. The benefits obtained are more relating to business development of product and improve service quality of customer. The eTOM 2018 functions which get business values benefit are Product (7 sub-categories), Customer (3 sub-categories), Service (3 sub-categories), Resource (3 sub-categories), and Marketing (1 sub-category).
KW - Billing
KW - Business Support System
KW - CRM
KW - eTOM Framework
KW - IT Investment
KW - Ranti's Generic IS/IT Business Value Table
KW - Telecommunication
UR - http://www.scopus.com/inward/record.url?scp=85081079537&partnerID=8YFLogxK
U2 - 10.1109/ICACSIS47736.2019.8979945
DO - 10.1109/ICACSIS47736.2019.8979945
M3 - Conference contribution
T3 - 2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
SP - 331
EP - 336
BT - 2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 12 October 2019 through 13 October 2019
ER -