Barriers and strategies of open government data adoption using fuzzy AHP-TOPSIS: A case of Indonesia

Purpose: This study aims to propose strategies to address the identified major barriers for giving the public open access to government data. The study adopts fuzzy analytical hierarchy process and technique for order performance by similarity to ideal solution (AHP-TOPSIS) to weigh the barriers and strategies, and it subsequently involves experts to identify and weigh the barriers and strategies. A case of Indonesia is used to contextualize the study. Design/methodology/approach: The data were collected using fuzzy AHP-TOPSIS-based questionnaires given to several government representatives who had been working with data and information. The respondents were given sets of pairwise comparisons of which they were asked to compare the level of importance using one to nine fuzzy numbers between barriers and strategies. The data were then calculated using the fuzzy AHP-TOPSIS formula to obtain each weight of the barriers and strategies. The weight is used to prioritize the barrier and strategies. Findings: In total, five barrier categories in the order of importance, namely, legal and privacy; government culture; social; technical; and economic, were identified from 27 barriers. In total, ten strategies of open government data (OGD) adoption were identified and ranked in the order of importance, and they can be grouped into five priorities. Priority 1 is to involve stakeholders in OGD planning and establish an OGD competence center. Priority 2 is to develop a legal compliance framework. Priority 3 is to adopt OGD gradually. Priority 4 is to create a collaboration feature on the portal for stakeholder communication and raise public awareness of OGD. Priority 5, finally, is to conduct training for government officials, develop standard operating practice for OGD management, use standard data formats and provide metadata. Research limitations/implications: This study provides a perspective from the government’s view. One suggestion for future research is to conduct a study from the public’s perspective to formulate strategies based on the identified citizens’ barriers in using OGD. In addition, cross-country (of different characteristics) studies were required to generalize the findings. Practical implications: The first strategy of the first priority implies that government institutions should be able to develop a preliminary plan to involve relevant stakeholders in OGD planning, which includes identifying relevant stakeholders and continuously engaging them to participate in the planning phase of OGD. The second strategy in the first priority entails that government institutions should realize an OGD competence center by creating a virtual team whose members are from various backgrounds and who are very knowledgeable about OGD and how to manage OGD in government institutions. Originality/value: This research provides key strategies to address the main barriers to giving the public open access to government data.