Approach using interpretive structural model (ISM) to determine key sub-factors at factors: Benefits, risk reductions, opportunities and obstacles in awareness IT Governance

This study aims to find the factors and sub-factors important in awareness IT Governance. This is necessary because it has a major influence on the successful implementation of IT Governance within an organization. The data were collected through interviews with 3 competent experts in the field of IT Governance, the best data suitability that has been obtained from these experts, then considered and to be processed using Interpretive Structural Model (ISM). This method is considered very effective to obtain the hierarchical structure and the relationship between each factor and sub-factor. The final results of this study obtained some important factors and sub-factors in awareness of IT Governance among others: benefits, risk reduction, opportunities, and obstacles. Of the four factors are divided into 14 sub-factors, and from the result analysis by using ISM obtained: (a) differences in viewpoint about business and IT objectives; (b) the ownership of data that is still tied between sections and (c) lack of technical knowledge, these three are important sub-factors (sub-factors key) that may affect success in the implementation of IT Governance, therefore these sub-factors need to get serious attention for the implementation of IT Governance can run well so as to improve the quality and performance of the organization in the future.