Application of Scrum Maturity Model: A Case Study in a Telecommunication Company

Digitalization and internet penetration force telecommunication companies to perform a transformation to survive, to face competitions, and to gain opportunities. PT XYZ is a telecommunication company that has introduced a new leaner and agile working method for digital transformation. The organization is undergoing a transformation to implements an agile approach using a scrum framework. There are two divisions that use scrum that currently plagued with time estimation difficulties and inability to create an agile backlog due to the old change request mechanism. Scrum Maturity Assessment (SMM) is used to measure current scrum practice maturity. The data is retrieved using a questionnaire that was given to two Scrum Master from two divisions which have been implementing Scrum. There are 83 questions derived from SMM assessment questions. SMM assessment indicated the scrum practice is Level 1 (Initial). There are 31.76% of scrum practices in IT division and 36.25% of scrum practices in CS division need to be improved to achieve Level 5 Optimizing. In order to achieve Level 5, we proposed 38 steps and six recommendations which will guide the scrum practice improvement process.