Aplikasi Layanan Informasi Berbasis Internet untuk Menumbuhkan Inklusi Sosial di Perpustakaan Daerah

Public libraries must provide information services that are inclusive, which do not discriminate anyone from the attributes inherent in them such as age, ethnicity, gender, religion, nationality, language, and social status. One criterion of people who are excluded is those who do not have access to the library for various reasons, one of which is not having the time or opportunity to the library because of distance and busyness so that they become excluded groups. Jakarta Regional Public Library provides information services through the iJakarta application to reach out to users who are excluded for this reason. This study aims to find out how library information services through iJakarta applications can foster social inclusion in library services. This research uses qualitative methods by collecting data through searching library materials and observatory methods. The findings of this study are that information services via the internet such as iJakarta can help Jakarta's regional public libraries disseminate their services. iJakarta, which is an information service that is not limited to time and space, is the solution to the social inclusion problem, however, it still needs to improve iJakarta's features as a whole, such as increasing the capability of retrieving library materials. Additional features chat directly with librarians via iJakarta. And improved access stability. iJakarta with the addition and strengthening of these features can be a model for developing information services that are inclusive by using information technology assistance.