TY - JOUR
T1 - Analysis of the role of pt ASDP Indonesia Ferry (Persero)'s training and development program to improving customer satisfaction
AU - Sakapurnama, Eko
PY - 2023
Y1 - 2023
N2 - As a public service company, PT ASDP Indonesia Ferry (Persero) needs to improve the quality of human resources and service quality in order to maintain customer satisfaction. The type of study used is descriptive with a qualitative approach. This research was conducted to determine the role of the training and development program carried out by PT ASDP Indonesia Ferry (Persero) as an effort to improve the quality of service to the community. This study was design to show whether efforts to improve PT ASDP Indonesia Ferry (Persero)’s service quality are able to compete with their competitors.
AB - As a public service company, PT ASDP Indonesia Ferry (Persero) needs to improve the quality of human resources and service quality in order to maintain customer satisfaction. The type of study used is descriptive with a qualitative approach. This research was conducted to determine the role of the training and development program carried out by PT ASDP Indonesia Ferry (Persero) as an effort to improve the quality of service to the community. This study was design to show whether efforts to improve PT ASDP Indonesia Ferry (Persero)’s service quality are able to compete with their competitors.
KW - Human Resources
KW - Training and Development
KW - Public Service
KW - Customer Satisfaction
KW - PT ASDP Indonesia Ferry (Persero)
UR - https://techniumscience.com/index.php/socialsciences/article/view/8470
U2 - 10.47577/tssj.v41i1.8470
DO - 10.47577/tssj.v41i1.8470
M3 - Article
SN - 2668-7798
VL - 41
SP - 1
EP - 16
JO - Technium Social Sciences Journal
JF - Technium Social Sciences Journal
IS - 1
ER -