Analysis of the Need for Passengers' Connectivity Aboard the Ship by using Kano Model

Remon Pardomuan, Muhammad Suryanegara

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

This paper aims to analyze passenger needs for network connectivity on the ship during traveling at the shipping line of Indonesian XYZ Company. The current connectivity infrastructure on board is supported by VSAT technology, but limited only for the ship's crew. Meanwhile, the passengers have difficulty to connect mobile cellular services while sailing. Therefore, providing the service over such a connectivity to the passengers can be an added values for the XYZ Company. This study uses Kano Model of the 11 attributes, and collect a primary data from 138 passengers sailing at PQR ship. It results recommendations portraying the passenger's need for shipping telecommunications during the sailing trip.

Original languageEnglish
Title of host publication2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665438650
DOIs
Publication statusPublished - 7 Jul 2021
Event2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021 - Virtual, Miri, Malaysia
Duration: 7 Jul 20219 Jul 2021

Publication series

Name2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021

Conference

Conference2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
Country/TerritoryMalaysia
CityVirtual, Miri
Period7/07/219/07/21

Keywords

  • Connectivity
  • Kano Model
  • Shipping Telecommunications
  • VSAT

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