TY - GEN
T1 - Analysis of the Need for Passengers' Connectivity Aboard the Ship by using Kano Model
AU - Pardomuan, Remon
AU - Suryanegara, Muhammad
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021/7/7
Y1 - 2021/7/7
N2 - This paper aims to analyze passenger needs for network connectivity on the ship during traveling at the shipping line of Indonesian XYZ Company. The current connectivity infrastructure on board is supported by VSAT technology, but limited only for the ship's crew. Meanwhile, the passengers have difficulty to connect mobile cellular services while sailing. Therefore, providing the service over such a connectivity to the passengers can be an added values for the XYZ Company. This study uses Kano Model of the 11 attributes, and collect a primary data from 138 passengers sailing at PQR ship. It results recommendations portraying the passenger's need for shipping telecommunications during the sailing trip.
AB - This paper aims to analyze passenger needs for network connectivity on the ship during traveling at the shipping line of Indonesian XYZ Company. The current connectivity infrastructure on board is supported by VSAT technology, but limited only for the ship's crew. Meanwhile, the passengers have difficulty to connect mobile cellular services while sailing. Therefore, providing the service over such a connectivity to the passengers can be an added values for the XYZ Company. This study uses Kano Model of the 11 attributes, and collect a primary data from 138 passengers sailing at PQR ship. It results recommendations portraying the passenger's need for shipping telecommunications during the sailing trip.
KW - Connectivity
KW - Kano Model
KW - Shipping Telecommunications
KW - VSAT
UR - http://www.scopus.com/inward/record.url?scp=85116289083&partnerID=8YFLogxK
U2 - 10.1109/GECOST52368.2021.9538742
DO - 10.1109/GECOST52368.2021.9538742
M3 - Conference contribution
AN - SCOPUS:85116289083
T3 - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
BT - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
Y2 - 7 July 2021 through 9 July 2021
ER -