Analysis of the effect of applying principle of accountability and transparency on the level of public trust in BPJS Ketenagakerjaan

BPJS Ketenagakerjaan was established to manage the public Social Security Fund (SSF). Due to the total number of funds managed by BPJS Ketenagakerjaan, this institution is required to implement accountability and transparency principles to maintain the public trust. The purpose of this study is to determine whether BPJS Ketenagakerjaan’s implementation of accountability and transparency principles influences the level of public trust to the management of the SSF. This is a quantitative descriptive study that uses questionnaires and in-depth interviews for data collection. The results show that BPJS Ketenagakerjaan has applied the principles of accountability and transparency well and it has an impact on the level of public trust in BPJS Ketenagakerjaan. The implications of this study are for the management of the SSF. It is recommended that management should be more careful and pay more attention to the application of the accountability principle and should be transparent in terms of public access to information.