TY - GEN
T1 - Analysis of success level and supporting factors of it outsourcing implementation
T2 - 4th International Conference on Computing, Engineering, and Design, ICCED 2018
AU - Puspitasari, Rizqy
AU - Yudhoatmojo, Satrio Baskoro
AU - Hapsari, Ika Chandra
AU - Hidayanto, Achmad Nizar
N1 - Publisher Copyright:
© 2018 IEEE.
PY - 2019/4/12
Y1 - 2019/4/12
N2 - The competitiveness level in business has risen and companies must be more resilience and competitive. Companies are expected to optimize their limited resources and focusing on their business core activities, so that they could increase the quality of their products or services. One of solutions for gaining efficiency is to outsource the peripheral services. In this study, we design a framework for measuring the success level of IT outsourcing implementation in a company. We used the framework in a our case study to assess the company's success level. Furthermore, we analyze the supporting factors for the success. In designing the framework, we use Analytic Hierarchy Process. In the result of our study, it shows that the case study is on medium level of the success level of IT outsourcing implementation. This shows that IT outsourcing is beneficial to the company but it has not help the company to reach their main objectives.
AB - The competitiveness level in business has risen and companies must be more resilience and competitive. Companies are expected to optimize their limited resources and focusing on their business core activities, so that they could increase the quality of their products or services. One of solutions for gaining efficiency is to outsource the peripheral services. In this study, we design a framework for measuring the success level of IT outsourcing implementation in a company. We used the framework in a our case study to assess the company's success level. Furthermore, we analyze the supporting factors for the success. In designing the framework, we use Analytic Hierarchy Process. In the result of our study, it shows that the case study is on medium level of the success level of IT outsourcing implementation. This shows that IT outsourcing is beneficial to the company but it has not help the company to reach their main objectives.
KW - Analytic Hierarchy Process
KW - IT outsourcing
KW - Success level
UR - http://www.scopus.com/inward/record.url?scp=85065260037&partnerID=8YFLogxK
U2 - 10.1109/ICCED.2018.00024
DO - 10.1109/ICCED.2018.00024
M3 - Conference contribution
AN - SCOPUS:85065260037
T3 - Proceedings - 2018 4th International Conference on Computing, Engineering, and Design, ICCED 2018
SP - 75
EP - 80
BT - Proceedings - 2018 4th International Conference on Computing, Engineering, and Design, ICCED 2018
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 6 September 2018 through 8 September 2018
ER -