TY - GEN
T1 - Analysis of Success Factors in The Implementation of ERP System In State Owned Enterprise Case Study PT. XYZ
AU - Kautsar, Faiz
AU - Budi, Indra
N1 - Funding Information:
We gratefully thank the Universitas Indonesia for the International Publication Grants (PUTI Prosiding) No. NKB-870/UN2.RST/HKP.05.00/2020
Publisher Copyright:
© 2020 IEEE.
PY - 2020/3/17
Y1 - 2020/3/17
N2 - PT XYZ is a state-owned company that implements SAP-based ERP system as the part of its IT Governance. However there are many problems that occur since the implementation process is carried out, there are a lot of user complaints related to the system and some users do not understand the use of the system which results in obstruction of their work (blockers). This cause some negative impacts on the company, especially related to financial aspects and employee productivity. Therefore, it is necessary to conduct a study to evaluate what factors influence the success of the implementation process and after that this research will suggest recommendations related to these factors. This study uses a research model adapted from DM Model, TAM, and ERP CSF. Research variables in this study are Information Quality (IQ), System Quality (SYQ), and Service Quality (SEQ), Perceived Usefulness (PU), Perceived Ease of Use (PE), and Project Success (PS). Data processing and analysis methods in this study used a statistical descriptive analysis approach and SEM-PLS variant analysis. The results of this research are, PS positively affected by PU and PE, PE is positively affected SYQ and SEQ, and PU is positively affected by SYQ, SEQ, and IQ.
AB - PT XYZ is a state-owned company that implements SAP-based ERP system as the part of its IT Governance. However there are many problems that occur since the implementation process is carried out, there are a lot of user complaints related to the system and some users do not understand the use of the system which results in obstruction of their work (blockers). This cause some negative impacts on the company, especially related to financial aspects and employee productivity. Therefore, it is necessary to conduct a study to evaluate what factors influence the success of the implementation process and after that this research will suggest recommendations related to these factors. This study uses a research model adapted from DM Model, TAM, and ERP CSF. Research variables in this study are Information Quality (IQ), System Quality (SYQ), and Service Quality (SEQ), Perceived Usefulness (PU), Perceived Ease of Use (PE), and Project Success (PS). Data processing and analysis methods in this study used a statistical descriptive analysis approach and SEM-PLS variant analysis. The results of this research are, PS positively affected by PU and PE, PE is positively affected SYQ and SEQ, and PU is positively affected by SYQ, SEQ, and IQ.
KW - DM IS Success Model
KW - Enterprise Resource Planning
KW - IT Governance
KW - SEM-PLS
KW - State Owned Enterprise
KW - Success Factor
KW - TAM
UR - http://www.scopus.com/inward/record.url?scp=85128305224&partnerID=8YFLogxK
U2 - 10.1109/ICST50505.2020.9732822
DO - 10.1109/ICST50505.2020.9732822
M3 - Conference contribution
AN - SCOPUS:85128305224
T3 - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
BT - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 6th International Conference on Science and Technology, ICST 2020
Y2 - 7 September 2020 through 8 September 2020
ER -
