Analysis of software as a service (SaaS) for software service provision alternative: A case study of e-office on demand service of PT. Telkom Indonesia

Achmad Nizar Hidayanto, Yoke Yuni Karnida, Genta Moerita

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-office on demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the benefits, risks, challenges, sources of value creation in SaaS adoption and to study how the providers implement SaaS solution within their on-premise application. Our study shows that service providers have successfully managed the risks of SaaS and reaped SaaS benefits compared to project-based application. However, they consider customisation and integration are those issues that are still needed to be resolved.

Original languageEnglish
Pages (from-to)294-318
Number of pages25
JournalInternational Journal of Innovation and Learning
Volume12
Issue number3
DOIs
Publication statusPublished - 1 Aug 2012

Keywords

  • E-office on demand
  • Indonesia
  • Innovation
  • Learning
  • PT. Telkom Indonesia
  • SaaS
  • SaaS adoption barriers
  • SaaS benefits
  • SaaS realisation
  • SaaS risks
  • SaaS value creation
  • Software as a service

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