Analysis of software as a service (SaaS) for software service provision alternative: A case study of e-office on demand service of PT. Telkom Indonesia

Achmad Nizar Hidayanto; Yoke Yuni Karnida; Genta Moerita

doi:10.1504/IJIL.2012.048811

Analysis of software as a service (SaaS) for software service provision alternative: A case study of e-office on demand service of PT. Telkom Indonesia

Achmad Nizar Hidayanto, Yoke Yuni Karnida, Genta Moerita

Department of Computer Science

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-office on demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the benefits, risks, challenges, sources of value creation in SaaS adoption and to study how the providers implement SaaS solution within their on-premise application. Our study shows that service providers have successfully managed the risks of SaaS and reaped SaaS benefits compared to project-based application. However, they consider customisation and integration are those issues that are still needed to be resolved.

Original language	English
Pages (from-to)	294-318
Number of pages	25
Journal	International Journal of Innovation and Learning
Volume	12
Issue number	3
DOIs	https://doi.org/10.1504/IJIL.2012.048811
Publication status	Published - Aug 2012

Keywords

E-office on demand
Indonesia
Innovation
Learning
PT. Telkom Indonesia
SaaS
SaaS adoption barriers
SaaS benefits
SaaS realisation
SaaS risks
SaaS value creation
Software as a service

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10.1504/IJIL.2012.048811

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language = "English",

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Analysis of software as a service (SaaS) for software service provision alternative: A case study of e-office on demand service of PT. Telkom Indonesia. / Hidayanto, Achmad Nizar; Karnida, Yoke Yuni; Moerita, Genta.
In: International Journal of Innovation and Learning, Vol. 12, No. 3, 08.2012, p. 294-318.

Research output: Contribution to journal › Article › peer-review

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KW - E-office on demand

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KW - Innovation

KW - Learning

KW - PT. Telkom Indonesia

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KW - SaaS adoption barriers

KW - SaaS benefits

KW - SaaS realisation

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Analysis of software as a service (SaaS) for software service provision alternative: A case study of e-office on demand service of PT. Telkom Indonesia

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Keywords

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