Analysis of satisfaction and improvement design of electronic insurance claim service

Keyphrases

• Insurance Claims 100%
• Improved Design 100%
• E-SERVQUAL 100%
• Combined Method 50%
• Technology-based 50%
• Insurance 50%
• Competitive Advantage 50%
• Customer Needs 50%
• Customer Satisfaction 50%
• Smartphone 50%
• Kano Method 50%
• Service Improvement 50%
• Quality Function Deployment 50%
• Kano 50%
• Business Competition 50%
• Consumer Expectations 50%
• Consumer Attributes 50%
• Information Technology Industry 50%
• Merger Analysis 50%

Social Sciences

• Insurance Claim 100%
• Competitive Advantage 50%
• Quality Function Deployment 50%
• Mobile Phones 50%
• Information Technology 50%
• Technology Industry 50%
• Financial Merger 50%

Computer Science

• Service Attribute 100%
• Customer Satisfaction 50%
• Information Technology 50%
• Quality Management 50%