Analysis of Outpatient Service Queue of Public Hospital in Jakarta

M. Dachyar; M. Mansur Yafi

doi:10.1051/matecconf/201824803006

Analysis of Outpatient Service Queue of Public Hospital in Jakarta

M. Dachyar
, Farizal
, M. Mansur Yafi

Department of Industrial Engineering

Research output: Contribution to journal › Conference article › peer-review

2 Citations (Scopus)

Abstract

In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient's queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.

Original language	English
Article number	03006
Journal	MATEC Web of Conferences
Volume	248
DOIs	https://doi.org/10.1051/matecconf/201824803006
Publication status	Published - 10 Dec 2018
Event	4th Engineering Science and Technology International Conference, ESTIC 2018 - Padang, West Sumatra, Indonesia Duration: 28 Aug 2018 → 29 Aug 2018

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10.1051/matecconf/201824803006

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title = "Analysis of Outpatient Service Queue of Public Hospital in Jakarta",

abstract = "In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient's queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.",

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AU - Farizal,

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N2 - In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient's queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.

AB - In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient's queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.

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AN - SCOPUS:85059170886

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T2 - 4th Engineering Science and Technology International Conference, ESTIC 2018

Y2 - 28 August 2018 through 29 August 2018

ER -

Analysis of Outpatient Service Queue of Public Hospital in Jakarta

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