Analysis of Outpatient Service Queue of Public Hospital in Jakarta

M. Dachyar, Farizal, M. Mansur Yafi

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient's queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.

Original languageEnglish
Article number03006
JournalMATEC Web of Conferences
Publication statusPublished - 10 Dec 2018
Event4th Engineering Science and Technology International Conference, ESTIC 2018 - Padang, West Sumatra, Indonesia
Duration: 28 Aug 201829 Aug 2018


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