Analysis of nursing quality services

Bernadetha Nadeak, Sasmoko, Desy Ria Simanjuntak, Lamhot Naibaho, Elferida Sormin, Citra Puspa Juwita, Sudung O. Pardede

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

This study is focused on the analysis of nursing quality services, and it was done to know how the quality services of the nurses. The population of this study were the nurses and the patients at private hospitals in Jakarta, and the sampling tecnique used was cluster random sampling. The sample were the nurses and patients who were hospitalized at East Jakarta. The method of the study used was explanatory using a survey method with a cross-sectional approach, where the instruments of the study were a set of questionnaire with likert-scale 1-5. The results of the study show (α<0.05) show that: a) there is a significant effect of commitment of the nurses to the quality services improvement having by the nurses; b) there is a significant effect of the leadership to the quality services improvement having by the nurses; c) there is a significant effect of the ethics of the hospital to the quality services improvement having by the nurses; d) there is a significant effect of the nurses’ performance to the quality services improvement having by the nurses; and e) there is a direct significant effect of the ability of the nurses, the ethics of the hospital, and leadership behaviour on the commitment of the nurse.

Original languageEnglish
Pages (from-to)1380-1384
Number of pages5
JournalIndian Journal of Public Health Research and Development
Volume10
Issue number6
DOIs
Publication statusPublished - Jul 2019

Keywords

  • Nursing
  • Quality
  • Service

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