Analysis of main cause factors and improvement recommendation of IT disaster recovery problems: A case study of XYZ organization

Esa Pawenang Panjiwa Putra, Bobby Achirul Awal Nazief

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Disruption of Information Technology (IT) can impede the business of an organization. In this case, major incidents occurred in XYZ organization in which it could not restore the services of business immediately after its data center endured an electrical outage. The speed of services restoration depends on how quickly the organization identifies the incident and how well it is prepared. Therefore, the top level management of XYZ organization expects a tactical and systematic step in anticipating and handling disruptions to all IT services. Based on these conditions, this research aimed to study the main factors of IT disaster recovery problem to provide recommendations for improvement. The IT disaster recovery problem can be identified by 4 (four) factors, which are technology, organization, environment and individual. In order to find out the problem, this study used interviews with respondents who involved in major incident and information from documents related with service recovery. In order to know the factors or sub-factors that significantly affect the recovery of services, this research used Analytic Hierarchy Process (AHP) techniques for weighting factors or sub-factors to obtain influence factor of IT disaster recovery. The AHP result of the highest weighted factor is the organization, and the highest weighted sub-factor is the perception of business continuity benefit. Recommendations were formulated based on literature study and then the result of literature study was validated through Focus Group Discussion (FGD) and experts. The results of this research provide recommendation for improvement of the problems using the most suitable ITIL approach.

Original languageEnglish
Title of host publicationHuman-Dedicated Sustainable Product and Process Design
Subtitle of host publicationMaterials, Resources, and Energy: Proceedings of the 4th International Conference on Engineering, Technology, and Industrial Application, ICETIA 2017
EditorsNurul Hidayati, Tri Widayatno, Hari Prasetyo, Eko Setiawan
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735416871
DOIs
Publication statusPublished - 26 Jun 2018
Event4th International Conference on Engineering, Technology, and Industrial Application: Human-Dedicated Sustainable Product and Process Design: Materials, Resources, and Energy, ICETIA 2017 - Surakarta, Central Java, Indonesia
Duration: 13 Dec 201714 Dec 2017

Publication series

NameAIP Conference Proceedings
Volume1977
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Conference

Conference4th International Conference on Engineering, Technology, and Industrial Application: Human-Dedicated Sustainable Product and Process Design: Materials, Resources, and Energy, ICETIA 2017
Country/TerritoryIndonesia
CitySurakarta, Central Java
Period13/12/1714/12/17

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