Analysis of Knowledge Management Readiness in e-Banking Application Development at Bank XYZ

Harry Kurniawan, Indra Budi, Fatimah Azzahro, Ave Adriana Pinem

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In an application development, the number of coding or logic errors made by the programmer influence the results of the complete application. One of the reasons for such mistakes is the lack of knowledge of a specific banking process. Often, knowledge related to user needs such as application flow and business processes is only known by System Analyst in the form of tacit knowledge. This condition requires knowledge management activities, especially for application development. However, based on prior studies, not all organizations can successfully implement knowledge management activities. To ensure success, an organization needs to identify the level of readiness to implement knowledge management. The author maps 6 Knowledge Management Critical Success Factors (KMCSF) to the Knowledge Management Infrastructure to obtain a more detailed and reliable assessment instrument. This research uses a quantitative method and utilizes a questionnaire for data collection. The results of data processing were analyzed using descriptive statistical analysis to obtain the organizational readiness level of implementing knowledge management. The results showed that Bank XYZ scored 65.48 out of 100 points. Thus, it can be concluded that the organization is ready to implement knowledge management, especially for application development.

Original languageEnglish
Title of host publicationProceedings - 2019 2nd International Conference of Computer and Informatics Engineering
Subtitle of host publicationArtificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019
EditorsAnita Hidayati, Shinta Oktaviana, Iklima Ermis Ismail, Ayu Rosyida Zain, Fitria Nugrahani, Dewi Kurniawati, Irma Permatasari Sari
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages141-146
Number of pages6
ISBN (Electronic)9781728123844
DOIs
Publication statusPublished - Sep 2019
Event2nd International Conference of Computer and Informatics Engineering, IC2IE 2019 - Banyuwangi, East Java, Indonesia
Duration: 10 Sep 201911 Sep 2019

Publication series

NameProceedings - 2019 2nd International Conference of Computer and Informatics Engineering: Artificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019

Conference

Conference2nd International Conference of Computer and Informatics Engineering, IC2IE 2019
CountryIndonesia
CityBanyuwangi, East Java
Period10/09/1911/09/19

Keywords

  • knowledge management
  • knowledge management critical success factor
  • readiness of knowledge management application

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